Refund policy

 

Satisfaction Guarantee:  If you are not entirely satisfied with your purchase, we offer a 30 Day, Money Back Guarantee on all purchases.  We accept returns of new, unaltered items in their original packaging.  Splints may be tried on for sizing but must be unused to be eligible for a refund.

Email your refund request to orders@jointjack.com. Please include the words “Refund Request” in the subject line of your email. Please include a reason for requesting a refund.

Refund will be issued to the original form of payment.  Customers are responsible for return shipping.

 

This refund policy was last updated on February 26, 2026.